Legal
Privacy Policy
Last updated: August 2026
Handl’d (“we”, “us”, “our”) provides an independent car buying service to buyers in Sydney and NSW. This policy explains what personal information we collect, why we collect it, and how it’s handled — including information collected through the free Deal Score tool.
In short: we collect only what we need to run the Deal Score tool and respond to your enquiry. We don’t sell your information, and we don’t share it with dealerships or third parties for their own marketing.
What we collect
- Deal Score submissions — the vehicle, quoted price and use-case you enter into the tool, plus your email address if you choose to unlock the full breakdown.
- Contact form and booking details — your name, email and any details you share when booking a call or emailing us directly.
- Basic website usage data — general analytics about how the site is used, such as pages visited, so we can understand what’s working and fix what isn’t.
Why we collect it
- To send you your Deal Score results and follow up if you’ve asked us to.
- To prepare for and deliver the car buying service you’ve engaged us for.
- To send occasional car-buying tips or updates, which you can opt out of at any time.
- To understand and improve how our website and tools perform.
Who we share it with
We don’t sell, rent or trade your personal information. We may share limited information with trusted service providers who help us operate (for example, email delivery or scheduling tools), solely for the purpose of providing our service to you. We don’t share your information with dealerships, brokers or finance providers unless you’ve explicitly asked us to on your behalf as part of an engagement.
How long we keep it
We retain personal information for as long as it’s reasonably needed for the purposes above, or as required by law. If you’d like your information deleted, contact us and we’ll action this unless we’re required to retain it.
Your rights
Under the Australian Privacy Principles (Privacy Act 1988), you can ask us what personal information we hold about you, request a correction, or request deletion. To do any of this, email Andrew@Handld.com.au.
Security
We take reasonable steps to protect the information we hold from misuse, loss, or unauthorised access. No online system is completely secure, but we aim to use reputable, secure providers for any tool that handles your data.
Changes to this policy
We may update this policy from time to time as the business grows. The “last updated” date above will always reflect the most recent version.
Contact us
Questions about this policy or your information? Email Andrew@Handld.com.au.